Refund

Refund Policy

For Nalgene customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to nalgenec.shop.

Our approach at Nalgene to order problems
The following order problems guidance applies to the Nalgene storefront at nalgenec.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

What Nalgene customers should know about support
This support section covers orders and visits through nalgenec.shop for Nalgene. For return or exchange assistance, contact Support@Nalgenec.shop or 6572500301.

Nalgene: exceptions
For Nalgene customers at nalgenec.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

starting a request at Nalgene
For purchases made through nalgenec.shop, Nalgene applies the following guidance on starting a request. When requesting a return or exchange, contact us at Support@Nalgenec.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

What Nalgene customers should know about refund timing
This refund timing section covers orders and visits through nalgenec.shop for Nalgene. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

condition of returns at Nalgene
This condition of returns section covers orders and visits through nalgenec.shop for Nalgene. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Nalgene: eligibility
This eligibility section covers orders and visits through nalgenec.shop for Nalgene. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgenec.shop
Phone: 6572500301
Physical address: 425 N 5th St, Phoenix, Arizona, 85004, United States